Animal Care and Reception Expert

5 days ago


Frimley Green, Surrey, United Kingdom Dnavetcare Full time

We are seeking a skilled and compassionate Animal Care and Reception Expert to join our team at Dnavetcare in South West London.

Our practice provides exceptional care and service to pets, creating a warm and welcoming environment for teams, patients, and their owners.

As a key team member, you will be the first point of contact for clients, greeting them and assisting with scheduling appointments, inquiries, and general support.

This is a Full-Time position working 40 hours per week over 5 days.

Your tasks may include:

  • Welcome clients and pets upon arrival
  • Book appointments on RX Works diary
  • Help promote our Healthcare Plan for pets
  • Book follow-up appointments after consultation
  • Support Vet and Nurse team with queries
  • Manage digital records paperwork
  • Liaise with clients regarding bookings and medication collection
  • Order food and medication
  • Process payments after treatment
  • Handle finance applications
  • Manage a busy reception area

About You

Ideal candidate should have:

  • Previous experience as a Veterinary Receptionist or similar customer-facing role in Veterinary Industry
  • Excellent communication and interpersonal skills
  • Strong organisational abilities and multitasking in a fast-paced environment
  • A genuine love for animals and commitment to outstanding client service
  • Proficiency in computer systems and software

Cuddling pets is important. Pets are central to our teams' culture.

About Us

Dnavetcare is an independent group of multi-award-winning veterinary surgeries founded by veterinary surgeons Alan van Heerden and Dane Walker.

Our network of excellent veterinary surgeons provide expert care for pets and their owners.

Our founders are dedicated to providing excellent service to clients and respectful, caring, expert care for animals, as well as a supportive workplace for teams.

The salary range is £32,000 - £42,000 per annum, depending on your level of experience.

We aim to foster a positive work environment where staff can grow professionally and personally.


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