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Automotive Centre Manager
2 months ago
As our Automotive Centre Manager, you will be responsible for leading a team of skilled technicians and customer service advisors to deliver a seamless service to our customers. With a focus on providing a first-class customer experience, you will be the driving force behind our centre's success.
Key Responsibilities:- Lead a team of 11 staff members, including skilled technicians and customer service advisors
- Develop and implement strategies to improve customer satisfaction and loyalty
- Manage the centre's operations, including labour force scheduling and time management
- Ensure compliance with health and safety and quality standards
- Deliver coaching and training to colleagues to improve their skills and performance
- Proven track record of achieving success with teams and delivering against sales targets
- Experience of managing capability and performance, including disciplinary procedures
- Excellent communication and interpersonal skills
- IT proficient, with experience of using Microsoft packages, including Word, Excel, and PowerPoint
- A current full valid driving licence
- Competitive salary of £35,000 - £41,000 per annum
- Average uncapped bonus of £10,800 per year
- 5 days a week
- 25% off most of our products in Halfords Retail stores and online
- Amazing discounts of up to 50% on your garage bills at Halfords Autocentre
- Discount on Halfords Breakdown Cover, with bike cover as standard for all annual policies
- At least 25% colleague discount at Tredz
- Life assurance
- Uniform
- Discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants, and more
- Employee assistance programme offering free, independent, confidential support and counselling 24 hours a day, seven days a week
- Fantastic Trade Price Bike Scheme - buy one bike per year from a range of bikes which have been significantly reduced
- Option to join our Sharesave scheme: save to purchase shares at a 20% discount
- Cycle2Work scheme
- Wagestream - a financial planning app that gives you more control over your pay
- Health Cash Plan - claim cash back towards your healthcare costs and get access to health and well-being services
