Automotive Service Advisor

1 month ago


Peterborough, Peterborough, United Kingdom Group 1 Automotive Full time
Service Advisor

Overview

We are seeking a highly motivated and enthusiastic individual to join our team as a Service Advisor at our Citroen Peterborough Retail Centre. As a Service Advisor, you will play a crucial role in providing exceptional customer service and ensuring that our customers receive the highest level of care and attention.

Key Responsibilities:
  • Meet and greet customers in a friendly and courteous manner, providing a warm and welcoming experience.
  • Provide exceptional customer service, including establishing customers' onward travel arrangements, updating customers while their car is in our workshop, and handing over vehicles after service work.
  • Maintain thorough product knowledge and update your knowledge through manufacturer-led training.
  • Adopt a sales approach regarding upselling, ensuring that customers receive the best possible service and experience.
  • Maintain good housekeeping standards and orderly administration of your work.
Requirements:
  • Full UK Driving Licence
  • Motor Industry experience is preferable
  • Happy to work independently and as part of a team
  • Ability to work to timescales effectively, with a keen eye for detail
Why Work for Group 1 Automotive?

We offer a range of benefits and opportunities for career development, including:

  • Competitive salary with uncapped earnings potential up to £35,000 OTE
  • Enrolled in our aftersales academy
  • Accelerated training pathways and manufacturer training
  • State of the art facilities with modern automotive technology
  • Family-friendly benefits such as enhanced Paternity & Maternity leave
  • Long Service holiday rewards that increase with your length of service
  • Paid day off for your birthday
Our Values

We pride ourselves on our five core values that are incorporated in all we do: Respect, Integrity, Transparency, Teamwork, and Professionalism. These values are the foundation of our business and are essential for our success.



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