Sales Representative

4 weeks ago


Castleford, Wakefield, United Kingdom Moss Full time
About Us:

Moss is a menswear brand that has been in operation for over 170 years, with a rich history of tailoring excellence and a commitment to sustainability.

Our vision is to be admired for our craft, experience, and sustainability, and we strive to achieve this through our dedication to customer service and product quality.

We are a team of passionate individuals who are driven by our core values of trust, creativity, and collaboration, and we are committed to providing an exceptional customer experience in our stores.

Purpose of the Role:

This role is a key part of our team, and involves working closely with customers to provide them with an exceptional shopping experience. As a Sales Associate, you will be responsible for delivering excellent customer service, driving sales, and ensuring that our customers have a positive experience in store.

Key Responsibilities:
  • Customer Service: You will be the face of Moss in store, and will be responsible for delivering excellent customer service to our customers. This will involve greeting customers, listening to their needs, and providing them with tailored advice and recommendations.
  • Sales and Product Knowledge: You will have a strong understanding of our products and services, and will be able to use this knowledge to drive sales and provide customers with a positive experience.
  • Store Operations: You will be responsible for maintaining the appearance and organization of our store, including the stockroom and back areas. This will involve receiving deliveries, handling stock, and adhering to all stock and cash control procedures.
  • Appointment Process: You will be responsible for utilizing our appointment platform to ensure that all customers are contacted prior to their visit, and that status information is recorded accurately.
What You'll Need to Succeed:
  • Technical Skills: You will have a basic understanding of our products and services, as well as familiarity with our POS systems and inventory management systems.
  • Personal Attributes: You will be a team player with excellent communication skills, who is able to inspire and motivate colleagues and customers alike.
Rewards and Benefits:
  • Employee Discount: You will receive a 70% discount on all products and services in store.
  • Team Reward Pay Scheme: You will be eligible for a generous bonus scheme, paying up to 15% of your gross monthly salary each month.
  • Other Benefits: You will have access to a range of other benefits, including a season ticket loan, cycle to work scheme, and discounted gym membership.

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