Service Desk Support Specialist
3 weeks ago
Job Summary:
We are seeking a highly skilled Service Desk Support Specialist to join our team at Hunter Selection. As a key member of our IT support team, you will be responsible for providing technical assistance to our clients via email, ticketing system, or phone.
Key Responsibilities:
- Provide technical support to clients via various communication channels
- Escalate complex issues to senior team members or external vendors as needed
- Ensure timely resolution of issues to meet service level agreements
- Collaborate with internal teams to resolve technical issues
- Stay up-to-date with industry trends and technologies to improve support services
Requirements:
- Experience working as an IT Engineer or in a similar role
- Relevant qualification in IT or a related field
- Experience supporting IT, Wi-Fi, and networking technologies
- Excellent customer service and communication skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
What We Offer:
- Competitive salary and benefits package
- Opportunities for professional growth and development
- Collaborative and dynamic work environment
- Recognition and rewards for outstanding performance
How to Apply:
If you are a motivated and experienced IT professional looking for a new challenge, please submit your application, including your CV and a cover letter, to us.
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