Technical Customer Support Specialist

4 days ago


London, Greater London, United Kingdom LexisNexis Risk Solutions Full time

At LexisNexis Risk Solutions, we prioritize inclusive leadership and equitable processes as part of our culture. We value diverse employees with different perspectives to create innovative new products for our global customers.

We are seeking a Technical Customer Support Analyst to assist clients with second-line support and onboard new users to the ICIS API. As an API Analyst, you will collaborate closely with internal and external stakeholders, participating in projects like migrations and communicating planned data changes.

The ideal candidate possesses excellent communication skills for professional interactions with customers via phone, email, and Teams meetings. Key responsibilities include:

  • Participating in projects such as migrations and communicating planned data changes effectively.
  • Displaying passion for learning and developing new skills, including API and basic SQL.

LexisNexis Risk Solutions offers a competitive salary range of $70,000 - $90,000 per year, depending on location and experience. Benefits include 30 diversity employee networks globally, allowing for collaboration and knowledge-sharing among team members.



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