Oral Surgery Clinic Coordinator

5 days ago


Bristol, Bristol, United Kingdom University Hospitals Bristol and Weston NHS Foundation Trust Full time

We're committed to providing a healthy work-life balance for our staff. If you're interested in flexible working arrangements, please discuss this with us during the application process.

We welcome applications from Black, Asian, and minority ethnic candidates, as they are under-represented within our Trust.

Our values are at the heart of everything we do. Click on the link to learn more about them.

We're seeking a skilled Clinic Coordinator to support the Bristol Heart Institute. Key responsibilities include:

  • Booking appointments and managing clinic changes
  • Providing excellent customer service and communication skills
  • Working effectively in a team and independently
  • Managing patient communications and prioritizing workload

Hours of work will be 08:00-16:00 or 09:00-17:00 on a rota basis. You'll need to be able to thrive in a busy office environment and possess excellent communication skills.

Key Responsibilities:

  • Support the triaging of referrals by liaising with clinical staff
  • Manage patient communications through various channels
  • Act as a point of contact for queries from clinical and non-clinical staff
  • Liaise with teams across the Trust via telephone and email
  • Escalate patient queries and capacity issues to the line manager or relevant staff
  • Communicate changes to clinics and appointments to patients

Our Values:

  • We show a caring and professional approach towards patients, relatives, and carers

University Hospitals Bristol and Weston NHS Foundation Trust is one of the largest acute Trusts in the country, serving a core population of over 500,000 people. We're committed to improving patient care and have been rated 'Good' by the CQC. Our staff are proud to deliver excellent care to the people of Bristol, Weston, and beyond. We're a forward-thinking Trust, committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults. We're an equal opportunities employer, actively working towards a diverse workforce.



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