Travel Money Specialist

4 weeks ago

Congleton, Cheshire East, United Kingdom Travelex Full time
Job Title: Travel Money Specialist

Job Type: Permanent, Part Time

Hours per week: 16

Salary: £12.50 per hour

Working Patterns: This role is perfect for those who are flexible and able to work a variety of shifts between Monday to Sunday.

Benefits:

  • A wide range of insurances such as Private Medical, Dental and Critical Illness.
  • Employee wellness programmes that offer guidance and tips on all aspects of wellbeing.
  • A wide range of employee discounts provided by Bravo Benefit.
  • Flexible hours and shift patterns to suit a variety of lifestyles with opportunities for overtime.
  • 25 days holiday (pro-rata). Bank holidays and the opportunity to gain more days the longer you are a part of Travelex, as well as the option to sell days.
  • Opportunity to earn a monthly bonus on top of base salary for hitting targets.
  • Pension with a great Pension Provider – Scottish Widows.

Job Summary:

Travelex is seeking a Travel Money Specialist to join our team. As a Travel Money Specialist, you will be responsible for providing exceptional customer service and ensuring that our customers' travel experience starts off in the best way possible.

Key Responsibilities:

  • Nurturing and forming relationships with customers to gain a better understanding of their travel and currency requirements.
  • Establishing yourself as a travel money ambassador and their trusted advisor, providing support and advice on great Travelex products and services.
  • Engaging with customers to process all foreign exchange transactions accurately and efficiently.
  • Delivering on key performance goals both procedural, operational and customer focused.
  • Utilising your keen eye for detail to process daily online FX request and deliveries.
  • Implementing best practice legal and regulatory standards and adhering to Travelex compliance procedures.

Requirements:

  • Numerically proficient – You'll need to have a firm grasp of numbers as you'll be handling large amounts of cash and covering vast amounts of currency regularly daily.
  • IT proficient – You'll be dealing with computers and in house till systems and ordering systems throughout the day.
  • Great Communicator - You'll find talking with people and building relationships comes naturally to you.
  • Desire to succeed – You'll have the drive and vision to want to make a difference, to enjoy what you do, care about the impact you have and the way you make people feel.

Interview Process:

  • Step 1 – Our team of Talent Acquisition Partners or Bureau Managers will review your application and get in touch with you if they think your experience fits the brief and conduct an initial screening call.
  • Step 2 – You'll then be invited to an online interview with one of our Talent Acquisition Partners. Here we'll give you more insight into Travelex and the role whilst finding out a bit more about you.
  • Step 3 – If successful you will then be invited to visit the bureau where you will meet with the Bureau Manager face-to-face and have the opportunity to see what the working environment looks like.
  • Step 4 – If the bureau visit goes well, we'll reach out and offer the opportunity to join Travelex as our newest employee.

About Travelex:

We are one of the market leading specialist providers of foreign exchange. Founded in 1976 and differentiated by our brand and market footprint, over the past 45 years we have built a network of foreign exchange stores and developed Travelex as a trusted and widely recognised brand in international money.

Our mission is to simplify our customers' access to international money, however and whenever.

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