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Spa Operations Manager

2 months ago

Wakefield, Wakefield, United Kingdom Bannatyne Full time
About the Role

We are seeking a highly skilled and experienced Spa Manager to join our team at Bannatyne. As a Spa Manager, you will be responsible for overseeing the daily operations of our luxurious spa, ensuring a seamless and relaxing experience for all guests.

Key Responsibilities
  • Lead and motivate a team of skilled therapists and support staff to deliver exceptional customer service and experiences.
  • Develop and implement strategies to increase spa revenue and client satisfaction.
  • Perform a variety of spa treatments, including massages, facials, manicures, and pedicures, tailored to meet guests' individual needs.
  • Maintain the highest standards of cleanliness, safety, and customer service.
  • Manage inventory, budgets, and scheduling to ensure efficient spa operations.
Requirements
  • NVQ Level 2 & 3 Beauty Therapy qualification or equivalent.
  • KPI driven and results focused.
  • Dynamic interpersonal skills and a customer-focused attitude.
  • Excellent written and verbal communication skills.
  • Proven experience of delivering excellent customer service.
  • Ability to work flexible hours, including weekends and holidays.
What We Offer

As a Spa Manager at Bannatyne, you will enjoy a range of benefits, including:

  • B-Fuelled - Complimentary lunch or breakfast.
  • Flexible schedule.
  • 28 days annual leave increasing with tenure.
  • Free gym membership.
  • Complimentary gym membership (after 2 years service).
  • Discounted Spa Treatments - 30%.
  • Discounted Spa Goods - 20% ELEMIS Products.
  • Discounted Meals and Beverages - 50% cafe/bar.
  • Career & Personal Development training.
  • Mental Health Well-Being & EAP Services.
  • Length of services awards.
  • Staff awards and Bonuses.
  • Discounted entertainment and shopping.
About Bannatyne

Bannatyne Group is a leader in the health and wellness industry, known for its commitment to excellence and innovation. Our spas offer a serene escape for our guests and a fulfilling career path for our employees.