Spa Operations Manager

2 weeks ago

Wakefield, Wakefield, United Kingdom Bannatyne Full time
About the Role

We are seeking a highly motivated and experienced Spa Manager to join our team at Bannatyne. As a Spa Manager, you will be responsible for overseeing the daily operations of our luxurious spa, ensuring a seamless and relaxing experience for all guests.

Key Responsibilities
  • Lead and motivate a team of skilled therapists and support staff to deliver exceptional customer service and experiences.
  • Develop and implement strategies to increase spa revenue and client satisfaction.
  • Perform a variety of spa treatments, including massages, facials, manicures, and pedicures, tailored to meet guests' individual needs.
  • Manage inventory, budgets, and scheduling to ensure efficient spa operations.
  • Create a positive and collaborative work environment that promotes professional growth and development.
Requirements
  • NVQ Level 2 & 3 Beauty Therapy qualification or equivalent.
  • KPI driven and results focused.
  • Dynamic interpersonal skills and a customer-focused attitude.
  • Excellent written and verbal communication skills.
  • Proven experience of delivering excellent customer service.
  • Ability to work flexible hours, including weekends and holidays.
What We Offer

Bannatyne Group is a leader in the health and wellness industry, known for its commitment to excellence and innovation. Our spas offer a serene escape for our guests and a fulfilling career path for our employees. As a Spa Manager at Bannatyne, you'll play a pivotal role in delivering the ultimate spa experience.

We offer a range of benefits, including B-Fuelled, flexible scheduling, 28 days annual leave, free gym membership, and discounted spa treatments and goods. We also provide career and personal development training, mental health well-being and EAP services, length of service awards, staff awards and bonuses, and discounted entertainment and shopping.

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