Director of Client Experience
14 hours ago
The Director of Client Experience will be responsible for delivering exceptional experiences for Insignia's clients, exceeding their expectations and fostering long-term loyalty. This role demands a unique blend of creativity, analytical thinking, and operational expertise. The ideal candidate will possess a passion for innovation, a keen eye for detail, and the ability to work collaboratively with cross-functional teams.
Key Responsibilities
- Develop and implement personalized experiences for high-value clients, tailored to their specific needs and preferences.
- Collaborate with the Head of Personal Assistant & Board to ensure seamless communication and coordination between departments.
- Analyze client feedback, identifying areas for improvement and implementing corrective measures as needed.
- Stay up-to-date with industry trends, best practices, and competitor activity, applying this knowledge to drive business growth and innovation.
- Work closely with the Head of Front Office and Quality Department to develop and maintain procedures, ensuring consistency across all locations.
- Foster a positive company culture, promoting teamwork, respect, and open communication among employees.
- Ensure compliance with regulatory requirements, health and safety protocols, and other relevant laws and policies.
Requirements
- Strong analytical and problem-solving skills, with the ability to think creatively and outside the box.
- Exceptional communication and interpersonal skills, with the capacity to build trust and rapport with stakeholders.
- Proven experience in luxury hospitality or a related field, with a deep understanding of client needs and preferences.
- Ability to analyze complex problems, identify solutions, and implement change initiatives effectively.
- Familiarity with Microsoft Office, including Word, Excel, PowerPoint, and Outlook.
- Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
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