Director of Client Experience

14 hours ago


London, Greater London, United Kingdom Insignia Group of Companies Full time
About the Role
The Director of Client Experience will be responsible for delivering exceptional experiences for Insignia's clients, exceeding their expectations and fostering long-term loyalty. This role demands a unique blend of creativity, analytical thinking, and operational expertise. The ideal candidate will possess a passion for innovation, a keen eye for detail, and the ability to work collaboratively with cross-functional teams.

Key Responsibilities
- Develop and implement personalized experiences for high-value clients, tailored to their specific needs and preferences.
- Collaborate with the Head of Personal Assistant & Board to ensure seamless communication and coordination between departments.
- Analyze client feedback, identifying areas for improvement and implementing corrective measures as needed.
- Stay up-to-date with industry trends, best practices, and competitor activity, applying this knowledge to drive business growth and innovation.
- Work closely with the Head of Front Office and Quality Department to develop and maintain procedures, ensuring consistency across all locations.
- Foster a positive company culture, promoting teamwork, respect, and open communication among employees.
- Ensure compliance with regulatory requirements, health and safety protocols, and other relevant laws and policies.

Requirements
- Strong analytical and problem-solving skills, with the ability to think creatively and outside the box.
- Exceptional communication and interpersonal skills, with the capacity to build trust and rapport with stakeholders.
- Proven experience in luxury hospitality or a related field, with a deep understanding of client needs and preferences.
- Ability to analyze complex problems, identify solutions, and implement change initiatives effectively.
- Familiarity with Microsoft Office, including Word, Excel, PowerPoint, and Outlook.
- Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple projects simultaneously.

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