Client Experience Director

2 days ago


London, Greater London, United Kingdom Imagination Full time
Job Description

We are seeking a Client Experience Director to join our team at Imagination. The successful candidate will have a proven track record of delivering exceptional client experiences, with a deep understanding of customer journey mapping and service design.

Key Responsibilities
  • Develop and implement client experience strategies that meet and exceed client expectations.
  • Work closely with client teams to understand their business goals and objectives.
  • Design and deliver customer journeys that enhance the overall client experience.
  • Collaborate with internal teams to ensure seamless execution and delivery.
  • Conduct thorough client satisfaction evaluations and provide actionable insights for future improvements.
Requirements
  • Minimum 5 years of experience in client experience or a related field.
  • Proven track record of delivering exceptional client experiences.
  • Deep understanding of customer journey mapping and service design principles.
  • Strong project management skills, including budgeting, planning, and risk management.
  • Ability to work effectively in a fast-paced environment and prioritize multiple tasks and deadlines.
Salary and Benefits

The salary for this role is estimated to be around £80,000 - £100,000 per annum, depending on experience. We also offer a range of benefits, including private medical insurance, discounted gym membership, and a generous pension scheme.



  • London, Greater London, United Kingdom Alchemy Global Talent Solutions Full time

    OverviewWe are seeking an experienced Director of Client Experience to lead our Client Services department. As a key member of our team, you will be responsible for managing the smooth operation of our auctions and ensuring that our clients receive exceptional service.

  • IT Audit Director

    1 month ago


    London, Greater London, United Kingdom Director File Full time

    Job OverviewOur client's technology risk assurance team is seeking a Director to lead the strategic direction and delivery of their IT Audit requirements. The successful candidate will oversee the delivery of high-quality work and develop the team members working alongside them.This is an opportunity to further develop your career and be part of the national...


  • London, Greater London, United Kingdom Harrison Scott Associates Full time

    About the Role:Harrison Scott Associates is looking for a seasoned Accountancy Client Services Director to join our executive team. As a key influencer, you will be responsible for driving customer-centric strategies and ensuring seamless service delivery across multiple client accounts.The ideal candidate will have:A proven track record of successfully...


  • London, Greater London, United Kingdom Director File Full time

    About the Opportunity:We are seeking a highly skilled and experienced Director of People and Culture to join our leadership team at Director File.Key Responsibilities:Develop and implement strategies to drive business growth and improve employee engagement.Lead and manage a team of HR professionals to deliver HR services.Collaborate with senior leaders to...


  • London, Greater London, United Kingdom Director File Full time

    Job OverviewWe are seeking an exceptional IT Director to lead our risk management and audit team, driving strategic direction and delivering high-quality work. As a key member of the national leadership team, you will oversee the delivery of complex projects and develop a talented team of professionals.Key ResponsibilitiesRisk Assessment and Planning:...


  • London, Greater London, United Kingdom Sagen Advisory Full time

    Sagen Advisory, a venture-backed fintech business based in London (UK), is seeking an experienced professional to fill the role of Senior Client Experience Director.This is a remote opportunity that requires managing end-to-end client services from onboarding to live trading and beyond. Key responsibilities include reviewing and refreshing client services...


  • London, Greater London, United Kingdom Chanel, Inc. Full time

    About the RoleWe are seeking a highly skilled Deputy Director to join our team at Chanel, Inc. This role will be responsible for leading our boutique management team and driving client relations.

  • Project Director

    4 weeks ago


    London, Greater London, United Kingdom Global Experience Specialists Full time

    Project DirectorAt Global Experience Specialists, we're seeking a highly skilled Project Director to lead our Exhibitor Graphics Team. As a key member of our team, you'll be responsible for managing exciting exhibitor graphic projects, working with cutting-edge technology, and collaborating with a talented team to deliver extraordinary experiences in the...


  • London, Greater London, United Kingdom Director File Full time

    About the Opportunity:We are seeking a seasoned Director of People and Culture to drive business growth and enhance employee engagement. As a key member of our leadership team, you will be responsible for developing and implementing strategic plans to improve our organizational culture and employee experience.Key Responsibilities:Develop and implement...

  • AI Data Supervisor

    1 month ago


    London, Greater London, United Kingdom Director File Full time

    Job DescriptionDirector File is seeking a highly skilled AI Data Supervisor to lead the migration of legacy data onto GCP and define a path forward towards a GCP native environment. The successful candidate will be responsible for integrating Data Ops tools and ensuring seamless data administration.Key Responsibilities:Ensure clinical annotation of banked...

  • Experience Director

    1 week ago


    London, Greater London, United Kingdom Remarkable Group Full time

    Job DescriptionWe are seeking an experienced Director of Experience to lead our client-facing team and drive growth in the experience marketing space. This is a fantastic opportunity for someone with a strong background in multi-channel and omni-channel marketing campaigns, as well as leadership skills and commercial acumen.


  • London, Greater London, United Kingdom Assembly Full time

    Job Overview:We are looking for a Client Experience Manager to support an existing Client Experience and Leadership (CEL) team in the delivery of agency services to a portfolio of flagship clients across EMEA. This is an exciting opportunity for a talented individual to join our team and contribute to the success of our clients. The estimated salary for this...


  • London, Greater London, United Kingdom Director File Full time

    Director of IT Risk Assurance Job DescriptionOur company's technology risk assurance team is growing, and we're seeking a Director to lead the strategic direction and delivery of their IT Audit requirements. As a key member of the national leadership team, you will oversee the delivery of high-quality work and develop the team members working alongside...

  • Client Director

    1 month ago


    London, Greater London, United Kingdom Mason Blake Full time

    Mason Blake is seeking a Client Director to lead complex client relationships and deliver an outstanding client management experience.The successful candidate will have:Direct UK institutional client relationship experienceA solid understanding of fund management and preferably industry qualifications (IMC/CFA)Previous supervisory experienceStrong product...


  • London, Greater London, United Kingdom Aquent GmbH Full time

    We are seeking a Head of Client Experience to join our award-winning performance marketing agency in the UK. As a key member of the leadership team, you will be responsible for developing and implementing client strategies to improve customer experience.Job Overview:Manage some of the agency's largest accountsWork closely with the leadership team to drive...


  • London, Greater London, United Kingdom Intrepid Experience Full time

    At Intrepid Travel, we inspire and lead unforgettable travel experiences for the planet and its people. Our mission is to create adventures that benefit local communities and the environment.We are seeking a skilled Tailor Made Sales Consultant to join our team in the UK & EU region. In this role, you will use your expertise to design and sell unique,...


  • London, Greater London, United Kingdom Director File Full time

    About the Opportunity:We are seeking an experienced Director of People and Culture to join our leadership team at Director File. As a key member, you will be responsible for developing and implementing strategies to drive business growth and improve employee engagement.Key Responsibilities:Design and execute people and culture strategies to propel business...


  • London, Greater London, United Kingdom NVE Experience Agency Full time

    About UsNVE Experience Agency is a world-class experiential marketing agency and event production company. Our guiding principle is that the right moment will transform someone forever. We create experiences that connect brands to people, ideas, and trends that drive culture. Committed to delivering calculated impact, we build multi-dimensional business...

  • Client Director

    1 month ago


    London, Greater London, United Kingdom EOS IT Solutions Full time

    Job Title: Client DirectorJob Summary:EOS IT Solutions is a global technology and logistics company that provides Collaboration and Business IT Support services to industry leaders worldwide. As a Client Director, you will play a pivotal role in identifying and facilitating the best outcomes for both EOS and our valued customers.Key Responsibilities:Manage...


  • London, Greater London, United Kingdom air-recruitment Full time

    Activation Director, London (Hybrid)We are seeking a skilled Activation Director to join our team at air-recruitment. This exciting opportunity involves delivering strong media plans across Publishing, Audio and Digital for our clients.The ideal candidate will have a passion for delivering innovation and award-winning work, with strong experience in planning...