Network Infrastructure Specialist
2 weeks ago
Job Summary
We are seeking an experienced Network Engineer to join our team at Hamilton Barnes in London. As a key member of our IT department, you will be responsible for maintaining and troubleshooting network infrastructure for our clients.
About the Role
This is a fantastic opportunity for a motivated and enthusiastic professional to work closely with our Technical Director and contribute to the success of our business. You will have the chance to work on diverse technologies, handle systems maintenance, and serve as an escalation point for complex network incidents.
Key Responsibilities:
- Systems Management (40%)
- Identify opportunities for improvement in networking systems and infrastructure
- Monitor production networks comprehensively
- Perform hardware and firmware upgrades for networking infrastructure
- Create and maintain detailed documentation
- 3rd Line Support (40%)
- Troubleshoot and resolve complex network incidents and escalations
- Address and resolve networking alerts
- Conduct root cause analysis and report network trends
- Configure BAU firewall, network switches, and manage service requests
- Project Work (20%)
- Deliver small-scale projects
- Conduct deployments at datacenters and client sites
Requirements:
- Technical Experience: Proven experience in corporate 3rd line networking support
- Excellent customer service skills, including stakeholder interactions
- Experience in creating quality support documentation
- MSP experience is highly desirable
Desirable Qualifications and Skills:
- Certifications: CCNP, FortiGate NSE4+
- Skills in Networking (IPv4, DHCP, DNS, Switches)
- Knowledge of enterprise firewall and WAN technologies
- Experience in network management and monitoring
- Familiarity with packet capture tools and technologies
Benefits:
- Annual bonus
- Pension scheme with up to 4% employer match
- Extra day off on your birthday
- Ongoing training and certification support
- AXA Private Health Insurance, including dental, optical, and mental health coverage
- Discount program via Perkbox
- Enhanced sick pay
- Employee Assistance Program with Health Assured
- Season Ticket Loan and Cycle to Work Scheme
- Regular team events and office refreshments
Salary: £55,000-£65,000
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