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Technical Support Professional

2 months ago

Bicester, Oxfordshire, United Kingdom Dalcour Maclaren Full time
About the Role

We are seeking a highly skilled and experienced IT Support Technician to join our team at Dalcour Maclaren. As a key member of our IT department, you will be responsible for providing exceptional support services to our colleagues across the business, fostering a high level of trust and reliability.

Key Responsibilities
  • Deliver Exceptional Support Services: Provide timely and effective support to colleagues, ensuring a high level of user satisfaction.
  • Manage and Resolve Tickets: Manage and resolve tickets in our internal service desk system, escalating to technical support team members when necessary.
  • Configure and Deploy Devices: Configure and deploy laptops and mobile devices for new and existing staff.
  • Maintain Asset Information: Maintain up-to-date asset information using our asset management tool.
  • Arrange Repairs: Arrange third-party repairs, including handling payments, shipment, and delivery/collections for users.
  • Own and Resolve Service Requests: Own and resolve service requests through to resolution within SLA, identifying areas for improvement to enhance service delivery and reduce logged requests.
  • Maintain and Improve Processes: Maintain and continually improve team processes and documentation.
Requirements
  • Experience: At least 2 years of experience in an IT support role, with a minimum of 1 year in 2nd line support.
  • Knowledge: Working knowledge of Office 365, Azure, Active Directory, AD Sync, Microsoft Entra ID (Azure AD), Intune Autopilot, and Endpoint Manager.
  • Skills: Good working knowledge of networking, including patching and basic TCP/IP concepts.
  • Personal Qualities: Proactive, hands-on approach to problem-solving, excellent attention to detail, and ability to work both independently and collaboratively within a team.
  • Education: Full valid driving license (This role requires occasional travel to other DM offices).
Why Dalcour Maclaren?

We are a dynamic and innovative consultancy, working on a wide range of exciting projects for a growing client base. We are committed to Corporate Social Responsibility and Diversity & Inclusion, and we invest in our people to deliver an unparalleled service to our clients.

Benefits
  • Annual Performance Bonus Scheme
  • 25 Days Annual Leave Plus 1 Day to Celebrate Your Birthday
  • Vitality Health Membership
  • Flexible Working
  • Pension Scheme
  • Life Insurance
  • Free On-Site Parking
  • Cycle to Work Scheme
  • 26 Weeks Paid Maternity Leave
  • 2 Weeks Paid Paternity Leave
  • BHN Extras
  • Electric Vehicle Salary Sacrifice Scheme
  • Sabbatical Policy
  • Professional Development
  • Military Service Paid Leave
  • Employee Assistance Programme