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Customer Service Representative

1 month ago

Manchester, United Kingdom Pearson Full time

About Pearson

We are a leading learning company that helps everyone achieve their potential through learning. Our Customer Service team in Manchester is made up of friendly, hardworking, and customer-focused colleagues who support Schools and Colleges in the UK and internationally to deliver our globally recognized qualifications.

As a Customer Service Representative, you will be the first point of contact for our customers, answering queries by phone, email, and live chat. You will be delivering outstanding service to meet our customers' changing needs under pressure. The education sector is constantly evolving, and we need our team to be adaptable and dynamic to take on new information quickly.

We are looking for problem-solvers who won't be daunted when things go wrong, and with training will be comfortable resolving complex and urgent queries. You will be working as part of a team to deliver high-quality customer service and support our customers in achieving their goals.

Key Responsibilities:

  • Delivering outstanding customer service to meet our customers' changing needs
  • Answering queries by phone, email, and live chat
  • Working as part of a team to deliver high-quality customer service
  • Resolving complex and urgent queries with training

What We Offer:

  • 25 Days annual leave, this increases by 1 day each year up to 30 days with the option to buy and sell up to 5 days per year on top of this.
  • A fantastic Pension plan, where Pearson double what you contribute.
  • Private dental care, private medical insurance, digital GP service, eye tests.
  • Season ticket loan, cycle to work scheme.
  • Volunteering days.
  • Employee wellbeing assistance.
  • Discounted retail and leisure products and services from leading companies and much more.

We value the power of an inclusive culture and also a strong sense of belonging. We promote a culture where differences are embraced, opportunities are accessible, consideration and respect are the norm and all individuals are supported in reaching their full potential. Through our talent, we believe that diversity, equity and inclusion make us a more innovative and vibrant place to work. People are at the center, and we are committed to building a workplace where talent can learn, grow and thrive.