IT Service Desk Manager
2 days ago
We are seeking a dedicated IT Service Desk Manager to oversee and manage the day-to-day operations of the IT Service Desk. The ideal candidate will act as an escalation point for the team and customers, lead by example, and strive to deliver a top-tier, customer-focused, and proactive user support service.
Key Responsibilities:- Effective management of IT suppliers to ensure IT systems align with business goals and objectives
- Efficient management of key IT controls, such as Identity and Access Management (IAM) and Joiner-Mover-Leaver (JML) policies and processes
- Oversee various IT projects of varying sizes and complexity
- Proactive oversight and automation for Service Desk performance and MI reporting, incident and request fulfillment, and user hardware provisioning
- Documentation management, including policy ownership, process writing, procedure creation, and user training documentation
- Proven experience in a similar role; insurance/Lloyd's market experience
- Technically competent with comprehensive knowledge of Windows 11, Office, Azure Entra, Azure Admin, Teams Admin, Exchange, SharePoint, and Citrix
- Experience supporting AV/Media support, Crestron technology, and Signage Live (ideal but not essential)
This is an excellent opportunity for someone with proven Service Desk management experience to grow a proactive, collaborative, and forward-thinking IT Service Desk team.
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Service Desk Manager
2 weeks ago
London, Greater London, United Kingdom TeamLogic IT, SE Grand Rapids, MI Full timeService Desk ManagerThis is an exciting opportunity to lead a talented team of technical service desk engineers in delivering an exceptional customer experience. As a Service Desk Manager, you will be responsible for leading the London-based team and collaborating with service desk leaders in Kuala Lumpur to ensure seamless delivery of global 24/7 service...
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Service Desk Manager
2 weeks ago
London, Greater London, United Kingdom TeamLogic IT, SE Grand Rapids, MI Full timeService Desk ManagerThis is an exciting opportunity to lead a talented team of technical service desk engineers in delivering an exceptional customer experience. As a Service Desk Manager, you will be responsible for leading the London-based team and collaborating with service desk leaders in Kuala Lumpur to ensure seamless delivery of global 24/7 service...
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Service Desk Manager
6 days ago
London, Greater London, United Kingdom TeamLogic IT, SE Grand Rapids, MI Full timeService Desk ManagerThis is an exciting opportunity to lead a talented team of technical service desk engineers in delivering an outstanding customer experience. As a Service Desk Manager, you will be responsible for leading the London-based team and collaborating with service desk leaders in Kuala Lumpur to ensure smooth delivery of global 24/7 service desk...
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Service Desk Manager
6 days ago
London, Greater London, United Kingdom TeamLogic IT, SE Grand Rapids, MI Full timeService Desk ManagerThis is an exciting opportunity to lead a talented team of technical service desk engineers in delivering an outstanding customer experience. As a Service Desk Manager, you will be responsible for leading the London-based team and collaborating with service desk leaders in Kuala Lumpur to ensure smooth delivery of global 24/7 service desk...
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Service Desk Manager
3 weeks ago
London, Greater London, United Kingdom TeamLogic IT, SE Grand Rapids, MI Full timeThis role will best suit a talented people-orientated professional, with experience of leading technical service desk engineers (1st - 3rd Line Support Engineers) to deliver an outstanding customer experience. Reporting to the Head of Managed Services, you will be responsible for leading the team and collaborating with other service desk leaders to ensure...
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Service Desk Manager
3 weeks ago
London, Greater London, United Kingdom TeamLogic IT, SE Grand Rapids, MI Full timeThis role will best suit a talented people-orientated professional, with experience of leading technical service desk engineers (1st - 3rd Line Support Engineers) to deliver an outstanding customer experience. Reporting to the Head of Managed Services, you will be responsible for leading the team and collaborating with other service desk leaders to ensure...
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IT Service Desk Manager
7 days ago
London, Greater London, United Kingdom i3 Full timeJob Title: IT Service Desk ManagerJoin our team as an IT Service Desk Manager and take on a challenging role that requires strong leadership and technical skills.We are seeking an experienced IT professional to lead our Service Desk team and drive the delivery of exceptional IT services to our customers.About the RoleThe IT Service Desk Manager will be...
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IT Service Desk Manager
7 days ago
London, Greater London, United Kingdom i3 Full timeJob Title: IT Service Desk ManagerJoin our team as an IT Service Desk Manager and take on a challenging role that requires strong leadership and technical skills.We are seeking an experienced IT professional to lead our Service Desk team and drive the delivery of exceptional IT services to our customers.About the RoleThe IT Service Desk Manager will be...
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IT Service Desk Manager
1 week ago
London, Greater London, United Kingdom i3 Full timeIT Service Desk ManagerJoin i3, a leading insurance company in the City of London, as we seek an experienced IT Service Desk Manager to lead our IT Service Desk team.About the Role:We are looking for a highly skilled and experienced IT Service Desk Manager to lead our IT Service Desk team. The successful candidate will be responsible for managing the...
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IT Service Desk Manager
1 week ago
London, Greater London, United Kingdom i3 Full timeIT Service Desk ManagerJoin i3, a leading insurance company in the City of London, as we seek an experienced IT Service Desk Manager to lead our IT Service Desk team.About the Role:We are looking for a highly skilled and experienced IT Service Desk Manager to lead our IT Service Desk team. The successful candidate will be responsible for managing the...
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IT Service Desk Manager
6 days ago
London, Greater London, United Kingdom i3 Resourcing Limited Full timeIT Service Desk ManagerWe are seeking an experienced IT Service Desk Manager to join our team at i3 Resourcing Limited. As a key member of our IT department, you will be responsible for leading our Service Desk team and ensuring the delivery of exceptional IT services to our clients.Key Responsibilities:Lead and manage the Service Desk team to ensure timely...
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IT Service Desk Manager
6 days ago
London, Greater London, United Kingdom i3 Resourcing Limited Full timeIT Service Desk ManagerWe are seeking an experienced IT Service Desk Manager to join our team at i3 Resourcing Limited. As a key member of our IT department, you will be responsible for leading our Service Desk team and ensuring the delivery of exceptional IT services to our clients.Key Responsibilities:Lead and manage the Service Desk team to ensure timely...
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Service Desk Manager
7 days ago
London, Greater London, United Kingdom With Intelligence Full timeService Desk ManagerWe are seeking a highly skilled and experienced Service Desk Manager to lead our Service Desk team. This role is crucial in ensuring that our IT support services are delivered efficiently and effectively, meeting the needs of our internal users and occasionally external clients.As the Service Desk Manager, you will oversee the daily...
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Service Desk Manager
7 days ago
London, Greater London, United Kingdom With Intelligence Full timeService Desk ManagerWe are seeking a highly skilled and experienced Service Desk Manager to lead our Service Desk team. This role is crucial in ensuring that our IT support services are delivered efficiently and effectively, meeting the needs of our internal users and occasionally external clients.As the Service Desk Manager, you will oversee the daily...
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IT Service Desk Manager
3 days ago
London, Greater London, United Kingdom Smartdesc Full timeService Desk Manager OpportunityWe are seeking a skilled Service Desk Manager to join our team at Smartdesc, a leading IT Managed Service Provider (MSP) serving the UK non-profit sector. As a Service Desk Manager, you will be responsible for leading and managing our client's Service Desk end-to-end, ensuring adherence to their Service Level Agreement (SLA),...
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IT Service Desk Manager
3 days ago
London, Greater London, United Kingdom Smartdesc Full timeService Desk Manager OpportunityWe are seeking a skilled Service Desk Manager to join our team at Smartdesc, a leading IT Managed Service Provider (MSP) serving the UK non-profit sector. As a Service Desk Manager, you will be responsible for leading and managing our client's Service Desk end-to-end, ensuring adherence to their Service Level Agreement (SLA),...
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IT Service Desk Manager
4 days ago
London, Greater London, United Kingdom Vallum Associates Full timeIT Service Desk ManagerVallum Associates is seeking an experienced IT Service Desk Manager to oversee the day-to-day operations of our IT Service Desk. This is a key role that requires strong leadership and technical skills to manage a team of IT professionals and ensure the delivery of high-quality IT support to our clients.Key Responsibilities:Manage the...
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IT Service Desk Manager
3 days ago
London, Greater London, United Kingdom Vallum Associates Full timeIT Service Desk ManagerVallum Associates is seeking an experienced IT Service Desk Manager to oversee the day-to-day operations of our IT Service Desk. This is a key role that requires strong leadership and technical skills to manage a team of IT professionals and ensure the delivery of high-quality IT support to our clients.Key Responsibilities:Manage the...
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IT Service Desk Manager
2 days ago
London, Greater London, United Kingdom i3 Resourcing Limited Full timeIT Service Desk ManagerJoin a leading insurance company in the City of London as an IT Service Desk Manager. This is a permanent role with a competitive salary of £63,000 - £68,000 + bonus + benefits.About the Role:The IT Service Desk Manager will be responsible for the continuous development and improvement of the IT Service Desk through proactive...
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IT Service Desk Manager
2 days ago
London, Greater London, United Kingdom i3 Resourcing Limited Full timeIT Service Desk ManagerJoin a leading insurance company in the City of London as an IT Service Desk Manager. This is a permanent role with a competitive salary of £63,000 - £68,000 + bonus + benefits.About the Role:The IT Service Desk Manager will be responsible for the continuous development and improvement of the IT Service Desk through proactive...
