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Front Desk Associate

2 months ago

Gloucester, Gloucestershire, United Kingdom Valor Hospitality Europe Full time
About the Role

We are seeking a highly skilled and enthusiastic Receptionist to join our team at our Gloucester hotel. As the first point of contact for our guests, you will be responsible for providing exceptional customer service and ensuring a warm and welcoming experience for all visitors.

Key Responsibilities
  • Provide exceptional customer service to guests, responding to their queries and resolving any issues in a professional and courteous manner.
  • Manage the front desk, handling check-ins, check-outs, and room assignments in a timely and efficient manner.
  • Process payments, handle cash and credit transactions, and maintain accurate records.
  • Assist with room maintenance, reporting any issues or concerns to the relevant departments.
  • Collaborate with other hotel staff to ensure seamless service delivery and maintain a positive working environment.
What We Offer
  • A competitive hourly rate of 11.44.
  • A range of benefits, including exclusive discounts for you, your friends, and family, as well as access to high-street discounts and a Cycle To Work Scheme.
  • Opportunities for career growth and development, including nationally recognized apprenticeships and internal development programs.
  • A supportive and inclusive work environment, with a focus on employee wellbeing and recognition.
Requirements
  • Previous experience in a customer-facing role, preferably in a hotel or hospitality environment.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests and colleagues.
  • Ability to work a range of shifts, including evenings and weekends, and be flexible with your schedule.
  • Basic computer skills and proficiency in hotel software systems.
Why Join Us?

At Valor Hospitality Europe, we are committed to providing exceptional service and creating memorable experiences for our guests. As a Receptionist, you will be an integral part of our team, working closely with colleagues to deliver outstanding service and exceed guest expectations. We offer a supportive and inclusive work environment, with opportunities for career growth and development. If you are passionate about delivering exceptional customer service and have a keen eye for detail, we would love to hear from you.