Customer Service and Admissions Coordinator

2 days ago


Gateshead, Gateshead, United Kingdom Gateshead College Full time

We are seeking an exceptional individual to join our Student Admissions Team as a Admissions and Customer Service Officer. As a key member of our team, you will be responsible for delivering high-quality customer service and administration duties as part of the admissions process for our courses.

The successful candidate will be confident in providing information, advice, and guidance to prospective students, while also working with a range of stakeholders, including managers, staff, students, and external organisations. They will possess excellent communication skills and be committed to providing an outstanding level of customer service.

To be successful in this role, you will require:

  • A minimum of a Level 2 qualification in functional skills (literacy and numeracy)
  • Hold or be working towards an IT qualification at least Level 2 or equivalent experience
  • NVQ Level 3 or equivalent in a relevant subject area or significant relevant experience
  • Demonstrate a positive approach to personal development and evidence of continuous updating of skills and knowledge

About Gateshead College

Gateshead College is a values-driven organisation that believes in delivering an industry-inspired education that combines high-quality learning with real-world skills. We are looking for individuals who share our passion for helping people develop the confidence, personal, and professional skills they need to be successful in work and life.

We offer a range of benefits, including:

  • 25 days holiday, leading to 30 days after 5 years' service, plus bank holidays
  • A career average pension with Local Government Pension Scheme
  • A discount rewards scheme at a host of retailers exclusively for Gateshead College employees
  • Access to free gym facilities at our Baltic Campus
  • Travel support, including on-site parking, discounted public transport scheme, and a cycle to work scheme
  • A flexible and agile approach to working
  • Dedicated mental health support
  • A 24/7 confidential support helpline and counselling support
  • Hair and beauty discounts at our onsite salon, Botanica
  • Company sick pay

Gateshead College is committed to reducing risks associated with business-driving duties to an acceptable level, as required by the Management of Health and Safety at Work Regulations 1999. If you are required to drive as part of your role, you will need to provide us with a copy of your business insurance certificate, and a copy of your driving license and vehicle check.

Interviews will be held.



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