Eye Care Liaison Officer Service Manager

6 days ago


Essex, United Kingdom RNIB Full time
About the Role

This is an exciting opportunity to join the Royal National Institute of Blind People (RNIB) as a Service Manager for Eye Care Liaison Officers. As a key member of our management team, you will provide essential leadership and line management to Eye Care Liaison Officers (ECLOs) and oversee the operational delivery of our ECLO services across North London and the Home Counties.

Key Responsibilities
  • Provide leadership and line management to ECLOs, fostering a positive and proactive approach to challenges.
  • Oversee the operational delivery of ECLO services, ensuring timely support to individuals with sight loss.
  • Engage in strategic and business planning, working closely with internal and external stakeholders to shape our services.
  • Manage critical internal relationships across RNIB, ensuring seamless access to support for patients.
  • Develop and implement effective communication and organisational strategies, including report production, presentation delivery, and Key Performance Indicator management.
Requirements
  • Successful track record in managing information and advice services, ideally with a management, advice, or guidance qualification.
  • Strong understanding of health and social care stakeholders and their needs.
  • Excellent people management skills, with the ability to lead and motivate a geographically dispersed team.
  • Strong communication and organisational skills, with proficiency in Microsoft Office and CRM systems.
About RNIB

RNIB is the Royal National Institute of Blind People, a leading charity supporting individuals with sight loss in the UK. We are committed to empowering people with sight loss to live independently and participate fully in society.



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