Internal Account Manager

4 weeks ago


Kettering, Northamptonshire, United Kingdom The One Group Full time
Internal Account Manager

We're seeking an experienced Internal Account Manager to join our team at The One Group. As a key member of our customer-facing team, you'll be responsible for delivering exceptional end-to-end account support to our valued clients.

Key Responsibilities:
  • Provide proactive account management to designated clients, ensuring their needs are met and exceeded.
  • Process orders efficiently using our company systems, ensuring timely and accurate delivery.
  • Manage customer inquiries via email and phone, providing prompt and professional responses.
  • Develop and maintain strong relationships with key clients, identifying opportunities for growth and expansion.
  • Make outbound calls to clients, ensuring excellent communication and building trust.
  • Process new product inquiries and quotations, providing tailored solutions to meet client needs.
  • Maximize sales opportunities through strategic account planning and execution.
Requirements:
  • Proven experience in a similar role, managing customer accounts and delivering exceptional service.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with clients.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.
  • Strong problem-solving skills, with a focus on finding creative solutions to client challenges.
What We Offer:
  • A competitive salary of £28,000 - £30,000, plus a yearly bonus and discount scheme for major retailers.
  • A comprehensive pension scheme and excellent team incentives.
  • A hybrid working arrangement, with a flexible schedule and remote work options.

We're committed to providing a supportive and inclusive work environment, where our team members can thrive and grow. If you're passionate about delivering exceptional customer service and building strong relationships, we'd love to hear from you.



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