Technical Manager

1 day ago


Hemel Hempstead, Hertfordshire, United Kingdom The ONE Group Ltd Full time

Technical Manager Opportunity

We are seeking an experienced Technical Manager to support our UK/ROI Sales Organisation. As a key member of our team, you will be responsible for ensuring customer requirements are met, product standards are maintained, and key client relationships are fostered.

Key Responsibilities:

  • Manage customer complaints, collaborating with Site Quality teams to deliver consumer-friendly responses and train customer service teams.
  • Handle specification management, keeping all customer specification systems updated and ensuring the approval of production samples before market release.
  • Provide final artwork sign-off, ensuring that all claims are substantiated and comply with legal requirements.
  • Support quality and customer audits, addressing non-conformities and representing the business during customer visits.
  • Ensure regulatory compliance, staying updated on UK/EU regulations and sharing regulatory insights with the technical team.

Requirements:

  • Proven background in customer services, product or specification management, ideally within FMCG or hygienic disposables.
  • Fluent English, with additional languages beneficial.
  • Strong communication, problem-solving, and analytical skills.
  • Proficiency with data analysis and IT skills.

About The ONE Group Ltd

We are a global leader in hygienic disposable products, committed to delivering high-quality products and exceptional customer service. If you are a motivated and experienced professional looking for a challenging role, please apply today.


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