Technical Manager FTC 6 Months Position

4 weeks ago


Hemel Hempstead, Hertfordshire, United Kingdom ontex Full time

To reinforce our Commercial team, we are seeking a Technical Manager to develop relationships with key customer technical contacts and ensure customer requirements are met.

The Technical Manager will be responsible for:

  • Complaints Management – Entry of customer complaints in the QA database, liaison with Site Quality during investigations, creation of consumer-friendly responses for the customer service teams, instigation of technical reviews with key customers, monitoring of media activity and highlighting of any potential high-risk complaints, provision of training to customer service teams.
  • Specification Management - Maintenance of customer specification systems, supply of necessary supporting documentation, approval of first production samples prior to market release, and record-keeping of sealed samples.
  • Artwork Approval & Claim Substantiation – Provision of input to agency briefing documents, ensuring claims can be substantiated (lab & panel data), ensuring any legally required information is present, and provision of final sign-off of artworks.
  • Quality & Customer Audits – Communication of customer requirements to the sites, assistance with preparation of customer audits, support with closing out any non-conformities that may arise, and attendance at customer visits when requested.
  • Regulatory Compliance – Ensuring products comply with both UK & EU legislation and being able to demonstrate this to customers, gathering and sharing regulatory intel with the Technical Team.
  • Sustainability – Collaboration with the Sales Teams to communicate our corporate strategy, goals, and targets to customers, sharing Ontex sustainability news, and provision of sustainability information and data to customers as and when requested.

Requirements:

  • Minimum of A level including English.
  • HNC/HND equivalent or Bachelor's degree.
  • Experience in working in Customer Services or Complaints Handling.
  • Experience in working in Product Management.
  • Experience in Specification Management.
  • Experience of working in FMCG.
  • Technical Experience in hygienic disposables markets would be an advantage.
  • Experience in the private label market would be an advantage.

Competencies:

  • Language: Fluent English (additional languages would be an advantage).
  • Graduate caliber.
  • FMCG background.
  • Good interpretational skills for complaints reporting for customers.
  • Creative thinking and problem-solving skills.
  • Good people interaction skills – a team player.
  • Excellent communication skills.
  • Excellent attention to detail.
  • Well-organized and structured.
  • Analytical ability – PC literate and able to crunch numbers.


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