Technical Manager FTC 6 Months Position

2 weeks ago


Hemel Hempstead, Hertfordshire, United Kingdom ontex Full time
Job Title: Technical Manager FTC 6 Months

We are seeking a skilled Technical Manager to join our Commercial team on a fixed-term contract basis.

Key Responsibilities:
  • Develop and maintain relationships with key customer technical contacts to ensure customer requirements are met.
  • Manage complaints and ensure customer satisfaction through effective communication and issue resolution.
  • Oversee specification management, including the approval of first production samples and the maintenance of customer specification systems.
  • Provide input to agency briefing documents and ensure claims can be substantiated through lab and panel data.
  • Collaborate with the Sales Teams to communicate our corporate strategy, goals, and targets to customers.
Requirements:
  • Minimum of A level including English or equivalent qualification.
  • HNC/HND or Bachelor's degree in a relevant field.
  • Experience in working in Customer Services or Complaints Handling, Product Management, and Specification Management.
  • Technical experience in hygienic disposables markets and private label markets would be an advantage.
Competencies:
  • Fluent English language skills, with additional languages being an advantage.
  • Graduate caliber and FMCG background.
  • Excellent communication, problem-solving, and analytical skills.
  • Ability to work in a team environment and provide training to customer service teams.

Ontex is a leading global manufacturer of personal care and hygiene products. We are committed to providing our customers with high-quality products and exceptional service.


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