Workshop Operations Manager

4 weeks ago


Chelmsford, Essex, United Kingdom Lookers Full time

About the Role

We are seeking an experienced Workshop Controller to join our dynamic team in our state-of-the-art facility. As a Workshop Controller, you will be responsible for the day-to-day running of the workshop, ensuring the service and repair technicians achieve their daily targets.

Key Responsibilities

  • Supervise and motivate a team of technicians and apprentices
  • Proactively review and prioritize the daily workload
  • Ensure high levels of customer satisfaction by implementing relevant quality checks
  • Maintain relationships with the vehicle manufacturer and provide support to technicians during repairs
  • Ensure compliance with company, DVSA, health and safety, and OEM policies
  • Liaise with colleagues and other departments to ensure a top-quality service for customers
  • Schedule work to meet customer needs, taking into account workshop targets, job complexity, and part availability

Requirements

  • Minimum of NVQ Level 3 in Light Vehicle Maintenance and Repair (or equivalent)
  • Solid understanding of COSHH legislation, trade practices, and consumer legislation
  • Awareness of quality control and inspection requirements of a workshop
  • Full valid UK driving license

About Us

Lookers is a leading motor vehicle retailer representing 32 vehicle manufacturers, selling and servicing a range of cars at over 150 franchised dealerships across the UK and Ireland. We offer a competitive benefits package, including enhanced holidays, eligibility to join our car scheme, and access to mental health support.



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