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Technical Account Manager

2 months ago


London, Greater London, United Kingdom AWS EMEA SARL (UK Branch) Full time
About the Role

We are seeking a highly skilled Technical Account Manager to join our AWS EMEA SARL (UK Branch) team. As a Technical Account Manager, you will be responsible for providing exceptional support to our customers, helping them to achieve the best value and service from AWS.

Key Responsibilities
  • Develop trusting relationships with customers, understanding their business needs and drivers, and providing monthly/quarterly metrics and assistance with pre-launch planning.
  • Utilize technical skills to solve difficult support issues and technical challenges.
  • Understand operational parameters and troubleshooting processes for customer issues and escalations.
  • Advocate for customer needs to overcome adoption blockers and drive new feature development.
  • Improve customer capabilities by running workshops, operations, and architecture reviews.
  • Ensure AWS environments remain operationally healthy while reducing costs and driving efficiencies to mitigate risks in customer operations plans and product adoption.
  • Work with customers across all levels, from developers to C-Suite executives.
  • Collaborate across multiple functions within AWS, including Solutions Architects, Business Developers, Professional Services Consultants, Global TAM teams, and Sales Account Managers.
About the Team

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest-growing small- and mid-market accounts to enterprise-level customers, including public sector.

The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers building mission-critical applications on top of AWS services.

What We Offer

We value work-life harmony and flexible work hours and arrangements are part of our culture. Achieving success at work should never come at the expense of sacrifices at home.

AWS is committed to a diverse and inclusive workplace to deliver the best results for our customers. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.