Technical Account Manager

2 months ago

London, Greater London, United Kingdom Amagi Full time
Job Title: Technical Account Manager

As a Technical Account Manager at Amagi, you will be responsible for the technical implementation of all projects assigned to you. You will serve as the primary contact for clients on all technical matters, acting as an intermediary between the client and various departments within Amagi.

The broadcast, digital, and linear industries will be your playground, where you can apply your affinity for high-tech, software products. Amagi offers state-of-the-art, global leading software solutions in a fast-changing industry. With thousands of drivers, highly advanced features, and a proven track record, our products provide best-of-breed end-to-end solutions. You will have the opportunity to become part of this winning team and apply your skills to further expand our success globally.

Key Responsibilities:
  • Manage technical portfolios of various clients (Broadcast, Digital (OTT), Linear)
  • Drive positive relationships with clients at various levels
  • Ensure client support tickets are resolved in a fast and professional manner, complying with agreed Service Level Agreements
  • Ensure all bugs or feature requests are tracked and progressed in a timely manner, correctly managing client expectations
  • Build strong relationships cross-functionally with Product, Engineering, and Client Solutions
  • Manage all technical projects carried out with clients from inception to completion
  • Prepare and perform training of clients and colleagues after key deployments and implementations
  • Build and document knowledge about clients' businesses
  • Identify any training/knowledge needs for clients and colleagues
  • Be responsible for undertaking project work across the team as required – participation in reference groups, training, and testing on new functionality
Requirements:
  • Excellent communication and leadership skills
  • Excellent Customer Management & negotiation skills
  • University Degree in Electrical Engineering, Computer Science, or Equivalent experience
  • Knowledge of Broadcast, Digital, Linear, or SSAI is mandatory
  • 3-7 years of Account / Customer Management experience
  • Technically sound in Cloud, Microservices architecture
  • Understands SaaS / PaaS
  • Proven experience of technically managing complex solutions with Tier-1 clients
  • Proven track record working in a team environment
Benefits:
  • Health/Medical, Dental, and Vision coverage
  • Pension
  • Paid Time Off
  • Paid Parental Leave for both primary and secondary caregivers
  • Paid 'Pawternity' Leave for primary caregivers when a new pet has joined the family or fallen ill
  • Flexible Spending Accounts (FSA)
  • Life, AD&D, and Disability Insurance
  • Employee Assistance Program (EAP)
  • Sabbatical option after five years of service - up to 3 months

Amagi is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status. Amagi will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

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