Duty Manager

2 months ago

York, York City, United Kingdom AF Blakemore & Son Ltd Full time

Job Summary:

We are seeking a highly motivated and experienced Duty Manager to join our team at AF Blakemore & Son Ltd. As a key member of our store operations team, you will be responsible for leading and motivating a team of colleagues to deliver exceptional customer service and drive sales growth.

Key Responsibilities:

  • Support the Store Manager in ensuring a safe, legal, and high-performing store environment.
  • Assist in delivering all store operations, objectives, and key performance indicators (KPIs).
  • Manage, coach, and support colleagues to develop a motivated and empowered team through a positive and engaging management style.
  • Carry out performance management and absence management as necessary.
  • Take responsibility for occasional opening and closing of the store, colleague safety, and stock/cash security/accountability during shifts.
  • Conduct cash reconciliations, voids, and refunds, and other management tasks for till colleagues.
  • Model exceptional customer service and lead the team to work together to provide an outstanding customer experience.
  • Work with colleagues to promote the store by identifying and acting on opportunities to engage with and support the local community.
  • Adhere to all company policies, procedures, and processes.

Requirements:

  • Previous management or supervisor experience within a food retail or similar fast-paced operation.
  • Commitment to achieving and sustaining exceptional customer service standards.
  • Ability to plan, organize, and prioritize effectively.
  • Capacity to communicate and influence at all levels.
  • Ability to take appropriate action and make decisions.
  • Commitment to promoting collaborative working.
  • Enthusiasm and flexibility with a positive attitude.
  • Commitment to developing own skills and applying learning to improve own performance.

What We Offer:

  • Holiday, maternity, and paternity leave and pay in excess of statutory entitlements.
  • Cycle to work scheme.
  • Opportunities to develop skills and capability in a supportive and diverse culture.
  • Outstanding training and development opportunities.
  • Gain hands-on experience in a high-volume, fast-paced environment.
  • Enhanced maternity and paternity pay packages.
  • Flexible working hours opportunity.
  • Excellent additional benefits package, including:
    • Early access to pay through 'EarlyPay'.
    • 24/7 access to payslips via HR/Payroll portal.
    • 12.5% staff discount on fresh items and 10% staff discount on ambient products in our SPAR stores (excluding alcohol and cigarettes).
    • Wellbeing support – access to emotional support, counseling, legal, and financial advice.
    • Company pension scheme.
    • Company life insurance worth 1 x annual salary and 6 x annual salary with company pension scheme.
    • NEST pension scheme.
    • Extra holiday – purchase scheme.
    • Long service awards.

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