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Customer Service Coordinator
2 months ago
Job Title: Customer Service Coordinator
Job Summary:
Dynamite Recruitment Solutions Ltd is seeking a highly organized and responsible Customer Service Coordinator to join their expanding team. As a key member of the team, you will be responsible for providing exceptional customer service and support to clients and trade operatives.
Key Responsibilities:
- Booking and Scheduling: Assist with the booking in of service visits and manage the diaries of a team of trades people.
- Customer Enquiries: Receive calls from trade operatives and assist them with their enquiries, as well as receive enquiries from clients who wish to book in services.
- Order Management: Place material orders through the system and upload requests for jobs to be completed.
- Reporting and Administration: Work closely with the Accounts Team to create weekly reports, gain authorization from managers for payments, and input invoices.
- Problem Resolution: Resolve any queries or issues that may arise.
- General Administration: Perform general administration duties, including photocopying, maintaining records, and telephone answering.
Requirements:
- Customer Service Experience: Previous telephone customer service skills and experience are essential.
- Communication Skills: Strong communication skills are required to effectively interact with clients and trade operatives.
- Administrative Skills: Excellent administration and data inputting skills are necessary to manage the team's diaries and perform other administrative tasks.
- Technical Skills: Proficiency in Microsoft Word and Excel is required.
- Problem-Solving Skills: The ability to problem-solve and work under pressure to strict deadlines is essential.
- Organizational Skills: Excellent organizational and time management skills are necessary to prioritize tasks and manage multiple projects.
- Attention to Detail: Attention to detail and accuracy are crucial in this role.
About Dynamite Recruitment Solutions Ltd:
Dynamite Recruitment Solutions Ltd is a leading recruitment agency that specializes in providing exceptional recruitment services to clients across various industries. We are committed to delivering high-quality recruitment solutions that meet the needs of our clients and candidates.
