Customer Service Coordinator

2 months ago

Havant, Hampshire, United Kingdom Wärtsilä Full time

About Wärtsilä

Wärtsilä is a leading technology company that enables sustainable societies through innovation in technology and services. Our purpose is to provide increased value to both our customers and society.

Our Vision

We aim to provide lifecycle efficiency, decreased costs, and reduced risks through the provision of reliable and environmentally sustainable products.

Job Summary

We are seeking a highly skilled and motivated Customer Service Coordinator to join our team. As a key member of our sales organization, you will be responsible for executing against customer enquiries for quotations and proposals in a timely manner.

Key Responsibilities

  • Produce accurately written quotations and proposals in response to customer enquiries, within agreed timeframe.
  • Produce supporting documentation to secure internal management approval for the above.
  • Build relationships with key stakeholders both internally and externally, including engineering, production, sales, and sub-contractors.
  • Identify new opportunities via sales team and progress negotiations through to order stage, while keeping up to date with inflation, exchange rates, and projected timescale costs.
  • Make use of relevant computer software, such as Excel, Word, and SAP.
  • Proactively provide exceptional customer satisfaction.
  • Proactive approach to achieving and exceeding relevant Customer Service KPIs.
  • Ensure all procedures/work processes comply with all audit requirements.

Requirements

  • Proven experience in a customer-facing role is essential.
  • Strong commercial acumen, including experience in negotiations and cost awareness, and an appreciation of key contractual liabilities.
  • Excellent communicator with strong analytical problem-solving skillset.
  • Confident in presenting and facilitating meetings.
  • Innovative mindset.
  • Strong team player with proven relationship-building experience.
  • Fluent in English, verbal and written.

Why Wärtsilä?

We believe in empowerment, ownership, and taking responsibility for our work. We support each other's growth and co-creation is the true basis of our innovation. We have courage to see opportunities and take initiative. We are authentic and honest, and we strongly believe in being your own true self, you can accomplish so much more. We don't always get it right the first time, and if mistakes are made, we make sure to learn and grow from them. We want everyone to voice their opinions freely. That is why we have built an environment that empowers you and everyone around you, and where you can feel safe and cared for.

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