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Service Operations Manager

1 month ago

Sidcup, Greater London, United Kingdom SER Limited Full time

Job Description

SER Limited is seeking an experienced Service Operations Manager to lead our newly established offices. The successful candidate will oversee service contracts valued at up to £2 million, lead a team of engineers, and ensure exceptional client satisfaction.

Responsibilities:

  • Manage service contracts to meet client expectations and company standards.
  • Supervise and support a team of engineers, providing guidance and fostering a collaborative environment.
  • Optimize scheduling, resource allocation, and project timelines through effective liaison with the service coordinator.
  • Troubleshoot technical issues to minimize service disruptions and maintain operational efficiency.
  • Nurture relationships with key accounts, acting as the primary point of contact for service-related inquiries and solutions.
  • Monitor service performance, adhering to budgetary and contractual obligations.
  • Prepare and present performance reports.

Requirements:

  • Experience in managing service contracts and leading teams.
  • Strong communication and problem-solving skills.
  • Ability to work effectively in a fast-paced environment.
  • Knowledge of fire and security industry best practices.

Salary and Benefits:

  • £45,000 - £55,000 salary, plus overtime and additional benefits.
  • Company vehicle.
  • Pension scheme.
  • Health insurance (opt-in).
  • Mobile phone.
  • iPad.
  • 25 days' holiday and bank holidays.