Data and Information Specialist

4 weeks ago

Cardiff, Cardiff, United Kingdom Pertemps SSDC DDT Full time
Data and Information Officer Role

Pertemps SSDC DDT is seeking a skilled Data and Information Officer to join our team. As a key member of our Customer Management Team, you will play a crucial role in analysing and presenting complex data to our customers, ensuring compliance with relevant legislation and contracts.

Key Responsibilities:
  • Data Analysis and Presentation: Utilise your analytical skills to extract insights from large datasets, presenting findings in a clear and customer-focused manner.
  • Performance Management: Collaborate with the management team to meet performance targets, identifying and escalating any potential risks.
  • Continuous Improvement: Contribute to the development of new systems and processes, fostering a culture of continuous improvement within the organisation.
  • Legislative Knowledge: Demonstrate a working knowledge of relevant legislation and the organisation's charging and data licensing policy.
  • Data Handling Expertise: Ensure the secure handling of personal data and financial information, adhering to established security policies.
  • Customer Management Experience: Leverage your experience in multi-channel Customer Management Teams and proficiency in Microsoft applications, including CRM systems, to drive customer satisfaction.

This is an exciting opportunity to join a leading provider of public sector customer service and contribute to the organisation's growth and success.

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