Community Outreach Coordinator

3 weeks ago

Hounslow, Greater London, United Kingdom Adecco Full time

Purpose of Role:

To provide a high-quality service to refugees and asylum seekers in Hounslow, utilizing telephone, in-person, and online communication channels.

Key Accountabilities:

  • To offer a first-class service to refugees and asylum seekers, adapting to changing priorities and responding to their needs.
  • To promote a customer-centric approach, engaging with individuals experiencing challenging circumstances and demonstrating empathy and understanding.
  • To link multi-agency partners with residents, providing a considered and joined-up approach to their situations.
  • To work on various aspects of the Homes for Ukraine scheme, including database management and engagement with sponsors, conducting home visits across the borough.
  • To ensure casework is progressed professionally, promptly, and in accordance with Council policies, procedures, charters, and current legislation.
  • To review cases regularly, maintaining accurate and relevant records of all actions and communications with involved parties.
  • To maintain accurate and relevant records of customer data, ensuring resident contact details are up-to-date and adhering to data protection and customer confidentiality.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role, your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://candidate-privacy

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