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Membership Experience Host

2 months ago

St Helens, St. Helens, United Kingdom Frasers Group Full time
About the Role

We are seeking a highly motivated and enthusiastic individual to join our team as a Membership Experience Host. As a key member of our team, you will be responsible for delivering exceptional customer service and ensuring that every member and guest has an outstanding experience in our club.

Main Responsibilities
  • Maximise every member and guest's experience in our club
  • Support the sales and retention of memberships through excellent customer service
  • Contribute to the cleaning and hygiene standards of the club as and when required
  • Be a competent key holder of the club, covering shifts as and when required
  • Have a good understanding of the membership software system
  • Ensure you are always up to date with current Fitness Challenges, Class descriptions and gym floor focus and take part in these
  • Support the Fitness Manager with Gym Floor
  • Ensure that you have experienced the products and services on offer
  • Ensure the cleanliness of the Facilities are always above expectation by taking an active role in the upkeep of the club, with support from the full team
  • Drive the secondary, spend KPI targets
  • Competently deal with every member complaint you experience, and ensure the relevant manager is made aware
Requirements
  • Outgoing personality with a positive mindset
  • Competent with all administrative duties
  • Driven and ambitious with a keen desire to learn and develop both behaviours and competencies specific to the role
  • Willing and able to participate in learning and development opportunities, to progress both your competencies and career
  • Able to drop into operational key holder duties as and when the business requires
  • Passionate about fitness, administration and customer service
  • Flexible – to work shifts to suit the needs of the business, and to take on additional duties where required to support your team members
  • Target focussed – to support the club with sales and retention towards achieving success for the business
About Us

Frasers Group is a dynamic and ambitious company that is passionate about delivering exceptional customer experiences. We are committed to providing our team members with the opportunity to develop their skills and progress their careers. If you are a motivated and enthusiastic individual who is passionate about fitness, administration and customer service, we would love to hear from you.

Please visit our LinkedIn page to learn more about our company values and culture.