Senior Care Operations Manager
2 weeks ago
About Helping Hands
We're a leading home care provider with a passion for supporting adults of all ages to maintain their independence and stay in the place they know and love.
Our commitment to quality care has earned us the Centre of Excellence endorsement by Skills for Care, and we're now looking for a dedicated Senior Care Operations Manager to join our team.
Main Responsibilities
- Oversee the day-to-day management of our branch to ensure efficient operations, profitability, and exceptional customer care.
- Hold the CQC/CIW registration for the branch and ensure compliance with CQC/CIW guidelines.
- Recruit and develop a high-performing team of carers, guiding them through the recruitment process and providing ongoing support.
- Identify and pursue new business opportunities to drive commercial growth and expand our services.
- Regularly review branch operations to ensure all customer needs are met and exceeded.
- Communicate and implement policies and procedures effectively within the branch.
- Support staff and carers with their training and development, fostering a culture of excellence and continuous improvement.
About You
To succeed in this role, you'll need a level 5 NVQ in Management in care or be willing to work towards achieving this. You'll also require knowledge of regulatory requirements and best practice in line with CQC/CIW guidance, as well as experience working within the care sector at management level. A full UK driving licence and access to your own vehicle are also essential.
What We Offer
- Career progression opportunities
- 23 days annual leave, rising to 25 after 2 years of service
- Blue Light Card offering discounts from business and services
- Access to our employee assistance programme
- Support to complete nationally recognised qualifications
- Refer a friend scheme
- Bonus scheme
- Annual salary review
We're committed to promoting a diverse and inclusive workforce, creating a comfortable working environment for all our staff. All applications will be treated fairly in line with our Equality and Diversity Policy.
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