National Account Support Specialist

3 days ago


Hitchin, Hertfordshire, United Kingdom dormakaba Full time

**Job Summary**

We are seeking a highly organized and detail-oriented Account Administration Specialist to join our National Account Department at dormakaba Group. As a key member of our team, you will be responsible for providing exceptional support to our internal account managers and external clients, ensuring seamless communication and efficient account management.

**Key Responsibilities**

  • Manage internal and external communications with clients, including gathering performance data, processing orders and quotations, and preparing invoicing and billing reports.
  • Utilize CRM systems and customer portals to maintain accurate records and ensure timely follow-up on client inquiries.
  • Collaborate with internal teams to resolve billing queries and provide exceptional customer service.
  • Develop and maintain strong relationships with clients, understanding their needs and expectations to deliver tailored solutions.

**Requirements**

  • Previous experience in account administration, customer service, or a related field.
  • Strong administration skills, including proficiency in MS Office products.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and colleagues.

**What We Offer**

  • 25 Days Annual Leave + Bank Holidays
  • Holiday Purchase Scheme (buy up to 3 additional days across 12 months)
  • Enhanced, Salary Sacrifice Pension Scheme (You pay 3% of your salary, we pay 6%)
  • Life Assurance
  • Healthcare Support, including an Employee Support and Assistance Programme
  • Health & Wellbeing App inc. Digital GP Service
  • Upon reaching qualifying period, enhanced maternity and paternity offer to eligible employees
  • Access to LinkedIn Learning
  • Employee Discounts scheme

**About Us**

dormakaba Group is an equal opportunity employer committed to diversity and inclusion. We take action to ensure equal opportunity for all applicants without regard to age, race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.



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