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Account Coordinator

2 months ago

Basildon, Essex, United Kingdom Reed Full time
Internal Account Coordinator Job Description

We are seeking a highly skilled and proactive Internal Account Coordinator to join our team at Reed. As the primary point of contact for our customers, you will be responsible for ensuring seamless communication and top-tier service.

Key Responsibilities:

  • Act as the lead point of contact for an allocated customer portfolio, providing regular updates and ensuring customer satisfaction.
  • Collaborate closely with Production Management to ensure schedules are adhered to and any issues are resolved promptly.
  • Participate in daily production meetings, making necessary amendments to meet customer requirements.
  • Efficiently handle customer enquiries, directing them to the appropriate department when needed.
  • Generate works orders and process sales orders, understanding customer expectations for planning and production.
  • Proactively run monthly reports, highlighting risks and potential financial losses.
  • Coordinate logistics, including booking couriers, creating commercial invoices, and managing returns.
  • Maintain high standards of customer care, even during team member absences, and ensure smooth coordination between purchasing and production departments.

Requirements:

  • Exceptional verbal and written communication skills.
  • Previous experience in a customer accounts role.
  • A proactive approach with meticulous attention to detail.
  • Self-motivated with a positive attitude and the ability to remain calm under pressure.
  • Proficiency in Microsoft Outlook, Word, Excel, and Teams.
  • Ability to prioritise tasks and work effectively both individually and as part of a team.

Desirable:

  • Experience using Factory Master (not essential).
  • Background in a manufacturing environment (not essential).
  • Familiarity with ERP/MRP systems.
  • BA/BS degree in Business Administration or a relevant field.
  • Account management experience.

Benefits:

  • Competitive salary package.
  • Opportunity to work in a leading manufacturing environment.
  • Regular working hours with early finish on Fridays.
  • Be part of a supportive and dynamic team.

To be successful in this role, you will need to possess excellent communication skills, a proactive approach, and the ability to work effectively in a team environment. If you are a motivated and detail-oriented individual who is passionate about customer service, we encourage you to apply for this exciting opportunity.