Energy Sector Leadership Position

4 days ago


Charing Cross, United Kingdom SMS Plc Full time

About SMS Plc

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We are a leading provider of innovative energy solutions, dedicated to delivering a greener, more sustainable, and affordable energy system for everyone. Our team of experts works closely with private and public sector partners to transform and decarbonise the UK economy by 2050.

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Job Summary

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We are seeking an experienced Field Service Delivery Manager to join our team in North East UK. The successful candidate will lead a team of engineers to ensure achievement of KPIs and SLAs, while promoting a high level of Health, Safety and Environmental Management throughout the business.

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Key Responsibilities:

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  • \
  • Lead a team of engineers, providing coaching and development to increase technical knowledge, meet required behaviours, and achieve KPIs.\
  • Conduct side-by-side coaching and development of engineers, and participate in safety and technical forums as required.\
  • Work from the local office to complete paperwork, make calls, liaise with the Performance Manager, and support engineer coaching plans.\
  • During busy periods or to cover absence, complete scheduled jobs to support delivery of installations.\
  • Implement coaching plans that drive productivity across the engineering workforce to maximise efficiency and meet all company targets/delivery of Contracts.\
  • Clear focus on customer satisfaction and continually improve engineer performance in providing great customer service and safe installations.\
  • Ensure engineers understand and provide consumers with tailored energy efficiency advice and clearly explain the benefits associated with Smart gas and electricity meters.\
  • Manage a team showing excellent communication skills, build and maintain customer relationships to ensure customers are delighted and future growth opportunities.\
  • Results driven, with the ability to prioritise, work under pressure, and deliver within tight deadlines.\
  • Methodical and organised, able to work to systems, process, and structure including Microsoft Office.\
  • The ability to communicate well with internal and external customers, both written and verbally.\
  • A driving Licence (a current UK driving licence, or equivalent which enables driving in the UK).\
  • Supervisory experience.\
  • Fully qualified Dual Fuel Meter Engineer.\
  • Strong coaching ability with strong technical experience.\
  • Knowledge of the utilities industry standards, company procedures, and health and safety requirements.\
  • Results driven, with the ability to prioritise, work under pressure, and deliver within tight deadlines.\
  • Methodical and organised, able to work to systems, process, and structure including Microsoft Office.\
  • The ability to communicate well with internal and external customers, both written and verbally.\
  • The ability to manage a team showing excellent communication skills.\
  • The ability to build and maintain customer relationships to ensure customers delighted and future growth opportunities.\
  • Our company culture values innovation, collaboration, and sustainability. We strive to create a positive impact on the environment and communities we serve.\


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