Manager of Meter Installation Operations

3 weeks ago


Charing Cross, United Kingdom SMS Plc Full time

About SMS Plc

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We are a pioneering company in the energy sector, dedicated to transforming and decarbonising the UK economy by 2050. Our team of experts works closely with private and public sector partners to deliver innovative energy solutions that make a positive impact on the environment.

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Job Overview

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This role requires a highly skilled and experienced Field Service Delivery Manager to lead our team of engineers in achieving meter installation commitments. The successful candidate will be responsible for ensuring all Health, Safety and Environmental Regulations are met, while promoting a high level of Health, Safety and Environmental Management throughout the business.

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Key Responsibilities:

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  • \
  • Lead a team of engineers, providing coaching and development to increase technical knowledge, meet required behaviours, and achieve KPIs.\
  • Conduct side-by-side coaching and development of engineers, and participate in safety and technical forums as required.\
  • Work from the local office to complete paperwork, make calls, liaise with the Performance Manager, and support engineer coaching plans.\
  • During busy periods or to cover absence, complete scheduled jobs to support delivery of installations.\
  • Implement coaching plans that drive productivity across the engineering workforce to maximise efficiency and meet all company targets/delivery of Contracts.\
  • Clear focus on customer satisfaction and continually improve engineer performance in providing great customer service and safe installations.\
  • Ensure engineers understand and provide consumers with tailored energy efficiency advice and clearly explain the benefits associated with Smart gas and electricity meters.\
  • Manage a team showing excellent communication skills, build and maintain customer relationships to ensure customers are delighted and future growth opportunities.\
  • Results driven, with the ability to prioritise, work under pressure, and deliver within tight deadlines.\
  • Methodical and organised, able to work to systems, process, and structure including Microsoft Office.\
  • The ability to communicate well with internal and external customers, both written and verbally.\
  • A driving Licence (a current UK driving licence, or equivalent which enables driving in the UK).\
  • Supervisory experience.\
  • Fully qualified Dual Fuel Meter Engineer.\
  • Strong coaching ability with strong technical experience.\
  • Knowledge of the utilities industry standards, company procedures, and health and safety requirements.\
  • Results driven, with the ability to prioritise, work under pressure, and deliver within tight deadlines.\
  • Methodical and organised, able to work to systems, process, and structure including Microsoft Office.\
  • The ability to communicate well with internal and external customers, both written and verbally.\
  • The ability to manage a team showing excellent communication skills.\
  • The ability to build and maintain customer relationships to ensure customers delighted and future growth opportunities.\
  • We offer a competitive salary package, including a base salary of £60,000-£70,000 per annum, depending on experience, plus additional benefits such as pension matching scheme (up to 5% of salary), life insurance (4 x annual salary), and medicash health plan.\


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