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Automotive Service Advisor

2 months ago

Norwich, Norfolk, United Kingdom Inchcape Retail Limited Full time
Service Advisor Role at Inchcape Retail Limited

We are seeking a skilled Service Advisor to join our team at Inchcape Retail Limited. As a Service Advisor, you will be the primary point of contact for customers while their vehicles are undergoing maintenance and repair in our Retail Centre.

Key Responsibilities:

  • Provide exceptional customer care and ensure a seamless experience for our customers.
  • Book service and repair work, ensuring workshop and parts availability.
  • Keep customers informed of progress and organize loan car bookings as needed.
  • Process payments in a timely manner and maintain accurate customer records.
  • Convert calls into bookings and identify opportunities to upsell.

Requirements:

  • Excellent communication and organizational skills.
  • A passion for delivering outstanding experiences.
  • Ability to work under pressure and manage time effectively.
  • Previous experience in a target-driven role.
  • Full UK driving license.

What We Offer:

  • Competitive salary and benefits package.
  • Opportunities for career growth and development.
  • A supportive and collaborative work environment.
  • Access to comprehensive training and resources.

Join our team and be part of a global automotive group that values exceptional customer service and employee development.