3rd Line Technical Support Specialist

3 weeks ago


East Midlands, United Kingdom Austin Fraser Full time

A 3rd line technical support specialist is needed to join Austin Fraser on a hybrid working basis. The successful candidate will be supporting clients across the world on a range of IT issues including Windows Server, Azure, and Networking fundamentals.

Key Responsibilities:
  1. Providing technical support for desktop and infrastructure
  2. Acting as an escalation point from 1st and 2nd line support
  3. Ensuring completion of tickets and prioritizing ticket resolution

The ideal candidate will have excellent organizational skills and be able to work well under pressure. In return, Austin Fraser offers excellent internal training opportunities.

The estimated salary for this role is £50,000 - £65,000 per annum depending on experience.



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