Technical Support Engineer

7 days ago


East Midlands, United Kingdom American President Lines Full time
Technical Support Engineer

We strive to provide a supportive work environment that promotes professional and personal growth. As an equal opportunities employer, we welcome applications from all qualified candidates.

This role involves resolving complex technical issues, providing technical assistance, and developing process documentation. Occasional travel may be required.

Main Responsibilities:

  • Resolve complex application, software, and hardware issues as a 3rd line of support.
  • Provide technical assistance for internal projects and new business implementations.
  • Develop and maintain accurate process documentation for technical procedures, configurations, and solutions.
  • Deliver a consistent and reliable service, defining service levels, planning delivery schedules, and requirements.
  • Assist with ad-hoc projects as needed.

About the Role:

This position requires proven experience in 3rd line support or infrastructure, ideally within a logistics and supply chain environment. The successful candidate will have excellent analytical skills, be able to manage multiple priorities, mitigate risks, maintain quality, and embed solutions.

Salary: £45,000 - £55,000 per annum, depending on experience.



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