Senior Technical Support Professional
2 weeks ago
Job Summary
The Application and Infrastructure Specialist will be responsible for providing technical expertise to resolve complex application, software, and hardware issues for our UKI functions and operations. This role requires occasional travel across the United Kingdom and Ireland to support various sites.
Key Responsibilities:
- Resolve technical issues as a 3rd line of support, reducing recurring incidents.
- Provide technical assistance for internal projects and new business implementations.
- Develop and maintain accurate process documentation for technical procedures, configurations, and solutions.
- Deliver a consistent and reliable service, defining service levels, planning delivery schedules, and requirements.
- Assist with ad-hoc projects as needed.
About the Role:
This position requires proven experience in 3rd line support or infrastructure, ideally within a logistics and supply chain environment. The successful candidate will have excellent analytical skills, be able to manage multiple priorities, mitigate risks, maintain quality, and embed solutions.
We strive to provide a supportive work environment that promotes professional and personal growth. We are an equal opportunities employer and welcome applications from all qualified candidates.
Salary: £50,000 per annum, depending on experience, plus benefits.
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