3rd Line Support

5 months ago

East Kilbride, United Kingdom Public Sector Resourcing Full time

**3**RD** Line Support**

**Inside IR35**

**Contract Term:6 months**

**Contracting Authority: The Foreign, Commonwealth & Development Office**

**Location: Hybrid - East Kilbride**

**CTC/SC/DV Clearance is an essential requirement for this role, as a minimum you must be eligible and willing to undergo these checks**

The Foreign & Commonwealth Office (FCO) and the Department for International Development (DfID) merged on 1 September 2020 to form the Foreign, Commonwealth & Development Office (FCDO).

The FCDO pursues our national interests and projects the UK as a force for good in the world. We promote the interests of British citizens, safeguard the UK's security, defend our values, reduce poverty and tackle global challenges with our international partners.

**As a 3**rd** Line Support your main responsibilities will be**:

- The Senior Infrastructure Engineer is a role within the IT Infrastructure Engineering team of IDD, reporting into the Lead Infrastructure Engineer.
- It is a 3rd line role responsible for the investigation, root cause analysis and resolution of incidents and problems that are escalated from 1st and 2nd line support teams.
- The 3rd line team is also responsible for the deployment and support of infrastructure components that underpin the FCDOs End User Device Platforms.

**You’ll have relevant experience in**:

- Windows and IOS end user device and operating system support
- The ability to support a Cloud based print solution
- Microsoft Entra ID administration and troubleshooting
- Administration, troubleshooting, and reporting on Cloud based Zero Trust Platform
- A collaborative approach to working both within the Infrastructure Engineering teams and with other DDaT functions as required

**Desirable Expereince**:

- Practical knowledge of Linux and Ansible
- Experience of SNMP and Agent based infrastructure monitoring
- Installation, support, monitoring, and maintenance of Microsoft Technologies such as Active Directory, Group Policy, Exchange, PowerShell, DNS, DHCP, Certificate Services, ADFS, Failover Clustering
- Installation, support, monitoring, and maintenance of Server Operating Systems (Windows and Linux)
- Installation, support, monitoring, and maintenance of virtualisation technologies

**Disability confident**

**We will be in touch to discuss your suitability and arrange your Guaranteed Interview.**

**Should you require reasonable adjustments at any point during the recruitment process or if there is a more accessible way for us to communicate, please do let me know.**- Please be aware that this role can only be worked within the UK and not Overseas._

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