Content Management Services Delivery Manager

6 days ago


Belfast, United Kingdom Baker McKenzie Full time
Overview
Baker McKenzie, the world's leading law firm, seeks a highly skilled Service Owner for Knowledge Content Services. This is an exciting opportunity to lead the delivery of high-quality content management services across the organization.

In this role, you will be responsible for designing, implementing, and continuously improving the content management services. You will work closely with Knowledge Specialists, Senior Managers, and other stakeholders to ensure seamless service delivery and adoption.

The successful candidate will have a strong understanding of knowledge strategy and experience in managing complex service delivery environments. They will be able to drive behavioral change, manage customer feedback, and provide excellent customer experience.

About the Role
This is a full-time position based in Belfast. The salary range for this role is approximately $80,000 - $110,000 per year, depending on experience.

Key Responsibilities
* Design and implement content management services that meet business requirements
* Collaborate with Knowledge Specialists and other stakeholders to ensure seamless service delivery and adoption
* Manage customer feedback and provide excellent customer experience
* Develop and maintain subject matter expertise in knowledge content management services

Requirements
* Relevant degree with experience in a complex service delivery environment
* Strong understanding of knowledge strategy and experience in managing customer feedback
* Excellent communication and interpersonal skills
* Ability to work well under pressure and manage multiple priorities

Benefits
Baker McKenzie offers a comprehensive benefits package, including private health cover, income protection, life assurance, and a full employee assistance plan. We also offer opportunities for professional development and career growth.

How to Apply
To apply for this role, please visit our careers page and submit your application. We look forward to hearing from you

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