Complex Needs Specialist

4 weeks ago


London, Greater London, United Kingdom Change Grow Live Full time

About the Role:

We are seeking a skilled Complex Needs Navigator to join our team at Change Grow Live. As a key member of our outreach team, you will play a vital role in engaging with service users who are experiencing complex needs, including substance misuse and mental health issues.

Your Key Responsibilities:

  • Coordinate and lead a solution-based approach to engage service users in appropriate services, moving them away from street-based living.
  • Identify and establish contact with rough sleepers and beggars, rapidly assisting service users through street outreach shifts at various times and locations.
  • Carry a caseload of complex clients, developing personalized action plans to discourage rough sleeping.
  • Participate in multi-agency initiatives to reduce street activity.
  • Work closely with drug and alcohol teams to ensure substance misusers and problem drinkers access treatment.
  • Ensure service users have access to ongoing healthcare.
  • Participate in statistical analysis of rough sleepers and street counts as required.

About You:

We are looking for an experienced professional with a background in substance misuse, alcohol misuse, or mental health. You will have experience working with people who have multiple and complex needs, as well as knowledge of multi-agency working and facilitating meetings.

What We Offer:

  • 25 days holiday (rising by 1 day per year, capped at 30 days)
  • Paid 'Wellness' hour and Employee Assist Programme
  • Contributory pension scheme
  • Great selection of benefits, including discounts and a friendly team
  • Training, career development, and progression opportunities

Please see the attached Job Description and Role Specifics for more details.



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