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Complex Needs Specialist

1 month ago

London, Greater London, United Kingdom Change Grow Live Full time

About the Role:

This is an exciting opportunity to join our team as a Complex Needs Navigator. In this role, you will be responsible for coordinating and leading a solution-based approach to engage Service Users in appropriate services, moving them away from street-based living.

You will identify and establish contact with rough sleepers and beggars, rapidly assisting Service Users through street outreach shifts at a variety of times and locations, including those unwilling to engage with services.

As a Complex Needs Navigator, you will carry a caseload of complex clients, developing personalized action plans working towards discouragement from rough sleeping.

You will participate in multi-agency initiatives to reduce the level of street activity, work closely with the drug and alcohol teams to ensure that substance misusers and problem drinkers can access treatment, and work proactively to ensure that Service Users have access to ongoing healthcare.

About You:

We are looking for an experienced professional with a background in one or more of the following fields: substance misuse, alcohol misuse, mental health.

You will have experience of working with people who have multiple and complex needs, knowledge and experience of multi-agency working, and excellent communication, negotiation, and advocacy skills.

You will be able to build and maintain relationships with a wide range of services, work autonomously as well as part of a team, and have good levels of IT literacy, including the ability to use IT systems including MS Office applications.

What We Offer:

We offer a competitive salary, 25 days holiday (+ bank holidays) rising by 1 day for each year's service, paid 'Wellness' hour each week, contributory pension scheme, and a great selection of benefits.

We are a friendly and supportive team, and we offer training, career development & progression opportunities.

Please Read Attached Job Description & Role Specifics for a More Detailed Outline of Responsibilities: