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Leisure and Spa Operations Director

2 months ago

North Wales, United Kingdom Warner Leisure Hotels Full time

Exciting Career Opportunity:

Warner Leisure Hotels is seeking a highly skilled Leisure and Spa Manager to lead our Sports, Leisure, and Spa departments. As the manager, you will oversee a team that offers a variety of activities from fitness classes to spa treatments. Your role involves driving business success, guest satisfaction, and maximizing department potential.

Key Responsibilities:

  • Inspire and lead your team to deliver exceptional guest experiences and drive revenue growth
  • Address guest concerns with empathy and problem-solving skills, ensuring a high level of customer satisfaction
  • Motivate and engage your team in high-pressure situations, promoting a positive and productive work environment
  • Ensure high standards are met and make decisions confidently, driving business results and growth
  • Coach and provide feedback to improve department performance, driving continuous improvement and excellence

Requirements:

  • Prior experience leading a Leisure & Spa team, with a proven track record of success
  • Proficiency in managing budgets and driving sales, with a strong understanding of business operations and financial management

About Us:

At Warner Leisure Hotels, we value diversity, equity, and inclusion, and welcome applicants from all backgrounds and industries. We offer flexible working arrangements and prioritize the candidate experience, providing support throughout the recruitment process.