Leisure and Spa Operations Manager

6 days ago


North Wales, United Kingdom Warner Leisure Hotels Full time

Job Summary:

We are seeking a highly motivated and experienced Leisure and Spa Manager to join our team at Bodelwyddan Castle Hotel. As a key member of our management team, you will be responsible for overseeing the Sports, Leisure, and Spa departments, managing a team of experts, and driving financial success, guest service, and maximizing the potential of the Sports, Leisure, and Spa departments.

Key Responsibilities:

  • Manage a team of experts in the Sports, Leisure, and Spa departments, including fitness classes, archery, rifle shooting, facials, massages, and gym sessions.
  • Drive financial success, guest service, and maximize the potential of the Sports, Leisure, and Spa departments.
  • Nurture an environment that allows your team to perform at their best through high performance and high fulfillment and creating memories for our guests and giving our team opportunities of a lifetime.

Requirements:

  • An inspirational leader who drives their team to deliver a great guest experience.
  • Able to confidently deal with guest concerns with the ability to resolve problems, showing empathy and understanding continually looking to improvise with opportunities our guests provide.
  • An individual with the ability to effectively lead, motivate, and engage your leaders and team, even in times of high demand.
  • A willingness to challenge if standards aren't meeting required levels.
  • Someone who can make decisions confidently.
  • A passionate leader to coach and give feedback across the Food and Beverage department to improve performance.

Preferred Qualifications:

  • Previous experience in leading a Leisure & Spa team, focusing on developing and retaining therapists.
  • Must have had responsibility for managing a P&L and the ability to manage costs in line with budgets.
  • Understand the importance of target setting and driving sales.

Location: Bodelwyddan Castle - Rhyl

Diversity, Equity, and Inclusion: We are committed to creating an inclusive and diverse work environment where everyone feels valued and respected. We encourage applications from all backgrounds, communities, and industries and are happy to discuss any reasonable adjustments or flexibility that you may require.



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