Call Centre Representative

5 days ago


Mansfield, Nottinghamshire, United Kingdom The Best Connection - Mansfield Full time

Job Title: Customer Service Agent - Mansfield

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About the Role:

We are currently seeking an experienced customer service agent to join our team at The Best Connection in Mansfield. As a customer service agent, you will be responsible for handling customer interactions, responding to queries, and providing information on our services.

Key Responsibilities:

  • Handling customer phone calls, emails, and live chat queries
  • Listening to customer concerns and providing solutions
  • Data entry and use of computer software
  • Liaising with internal departments
  • General administration duties

Requirements:

  • Previous customer service experience
  • Ability to communicate clearly during inbound/outbound calls
  • Problem-solving skills and attention to detail
  • Ability to work hard to deliver excellent customer service
  • Excellent communication and interpersonal skills

Working Hours:

  • 9am - 5pm (Monday to Friday)
  • Pay rate: £11.54 per hour
  • Over time rates in place for hours worked over 37.5/hours worked on Saturdays


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