Call Centre Representative
5 days ago
Job Title: Customer Service Agent - Mansfield
">About the Role:
We are currently seeking an experienced customer service agent to join our team at The Best Connection in Mansfield. As a customer service agent, you will be responsible for handling customer interactions, responding to queries, and providing information on our services.
Key Responsibilities:
- Handling customer phone calls, emails, and live chat queries
- Listening to customer concerns and providing solutions
- Data entry and use of computer software
- Liaising with internal departments
- General administration duties
Requirements:
- Previous customer service experience
- Ability to communicate clearly during inbound/outbound calls
- Problem-solving skills and attention to detail
- Ability to work hard to deliver excellent customer service
- Excellent communication and interpersonal skills
Working Hours:
- 9am - 5pm (Monday to Friday)
- Pay rate: £11.54 per hour
- Over time rates in place for hours worked over 37.5/hours worked on Saturdays
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