Incident Response Manager
1 month ago
We are seeking a highly skilled Major Incident Manager to join our team at Dgh Recruitment.
Key Responsibilities:
- Manage major incidents within shift and out-of-hours rotations.
- Oversee and drive incident management activities, including the resolution of major incidents.
- Work to improve the reliability of IT services and end-to-end customer experience through experience level management.
- Drive reactive and proactive problem management activities, including data analysis to inform follow-up activities.
Requirements:
- Experience in managing major and complex system failures and issues.
- Strong leadership skills with the ability to motivate and manage technical teams during high-pressure situations.
- Deep knowledge of service management processes, particularly incident, problem, and change management.
- Ability to produce statistics and reports using PowerBI, ServiceNow, and MS products.
What We Offer:
A fantastic opportunity to work with a global law firm in London, with a permanent position available.
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