Incident Response Manager

1 month ago


London, Greater London, United Kingdom Dgh Recruitment Full time
Major Incident Manager Job Description

We are seeking a highly skilled Major Incident Manager to join our team at Dgh Recruitment.

Key Responsibilities:

  • Manage major incidents within shift and out-of-hours rotations.
  • Oversee and drive incident management activities, including the resolution of major incidents.
  • Work to improve the reliability of IT services and end-to-end customer experience through experience level management.
  • Drive reactive and proactive problem management activities, including data analysis to inform follow-up activities.

Requirements:

  • Experience in managing major and complex system failures and issues.
  • Strong leadership skills with the ability to motivate and manage technical teams during high-pressure situations.
  • Deep knowledge of service management processes, particularly incident, problem, and change management.
  • Ability to produce statistics and reports using PowerBI, ServiceNow, and MS products.

What We Offer:

A fantastic opportunity to work with a global law firm in London, with a permanent position available.



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